Fast Response Onsite Printer Maintenance Contracts
Although new printers come with a minimum of 12 months warranty this does not offer a guaranteed response time, and will require you to return the printer to the manufacturer for a repair. A warranty only covers parts that fail under the terms of the warranty and not, for example a dirty printhead affecting print quality.
When a printer is critical to your continued operation an onsite maintenance contract is essential. We offer 4 and 8 hour turnaround services to suit the needs of your business. Alternative 2 day onsite and 3 day return to base options are also available.
We strongly recommend that any printer that is in daily use is covered by a contract. A maintenance contract provides a guaranteed fix time that you can rely on. If we cant fix your machine for any reason then we will provide a loan printer free of charge.
All parts and labour are included (except printheads and platens) and there is no limit to the number of call-outs you can make.
Discounts of up to 25% are available for multiple printers on one contract.
As there are so many maintenance options available we do not currently feature contracts on our website. To discuss these options with a member of our team, contact us on 0845 269 6689 or by email sales@barcodesuperstore.co.uk
Service Level Agreements Options
Guaranteed 4 Hour Response with 4 Hour Fix
Guaranteed 8 Hour Response with 8 Hour Fix
These contracts include;
Guaranteed Response and Fix Times at market leading perfermance levels Unlimited call logging
Quality Repairs performed by Manufacturer trained engineers
All inclusive Parts and Labour (excluding the supply and fitting of print heads)
Unlimted Telephone Technical Support - customers can call and speak with an engineer at any time during the contract period for assistance
Loan Equipment on common/large volume equipment is available when repairs are needed in our workshop
Free Initial Health Check on out of warranty items
Call Statistics are available on request to monitor service level performance
*These services are available acrosss the UK and Ireland and is suited to mission critical.
To discuss maintenance options with a member of our team, contact us on 0845 269 6689 or by email sales@barcodesuperstore.co.uk
